Payment & Delivery

How can I pay?
We accept the following method of payment – PayPal, American Express of Visa & Mastercard credit cards (Payment via PayPal and Credit Cards suspended at this moment due to a few fraudulent chargeback cases we received until further notices). We only accept payment into our Public Bank banking account at this moment. For payment via Public Bank banking account, kindly place an order with us via this form and we will confirm with you the availability of item as well as banking-in details.

What payment portal do you use?
Shop with confidence at Deuter Online as our checkout is secured with up to 256-bit SSL encryption. For payment via PayPal, Visa, Mastercard or American Express, we use the well-known PayPal secured payment portal. This gives you the assurance that we are a legitimate online business and that purchasers can file a dispute in the event the products do not arrive as expected.

How about Cash on Delivery (COD)?
We are sorry but COD is unavailable until further notice. We recommend that you enjoy the convenience of making a purchase online at your comfort and have the product delivered to your doorstep.

What is your delivery timescale?
We pack and ship the products direct from Kuala Lumpur, Malaysia.  Assuming that everything you want is in stock then it normally takes us up to 7 working days for the delivery to reach you in Malaysia. We will send you an email to inform you upon the despatch of your purchased item. Do note however, that the timescale is a general estimate based on the items we have sent and does not in any way represent a guarantee of timescale. The customer acknowledges and accepts that actual timescale is at the sole discretion of the courier provider. On our part, we shall do our best to ensure that your order reaches you in the shortest time possible.

What delivery services do you offer?
Presently, we ship the products using City-Link Express. Items will be tracked and you will be given the tracking code upon confirmation of despatch.

How much do you charge for delivery?
Free delivery for all items delivered within Peninsular Malaysia for purchase product more than RM150. (RM5 will charged for purchase product lower than RM150)
In Sabah and Sarawak, delivery fees are dependent on the total weight of the item purhased at RM20 for the first kg, followed by RM15 for the next 1kg or part thereof. Do contact us if you any inquiries.

Do you deliver to destinations other than Malaysia?

Yes we do on a case by case basis! Write to us by using the Contact Us and we will revert to you with a full quotation on the shipping charges. Please note that all deliveries will be despatched via City-Link Express courier service or equivalent wherein a signature is required upon delivery. Countries which we have successfully delivered todate are Australia, Brunei, Canada, Hong Kong, Indonesia, New Zealand, Philippines, Singapore, Thailand and the United States of America.